Enterprise Rent-A-Car is a well-known car rental agency located at 10216 S Dolfield Rd, Owings Mills, MD. With a rating of 4.1 stars and 375 reviews, this branch is a popular choice for those in need of a rental car. Customers appreciate the friendly and professional service provided by the staff, as well as the wide selection of cars available to choose from. In addition, Enterprise Rent-A-Car is identified as a women-owned business, which may appeal to certain customers. The exact hours of operation are not specified, but the branch opens and closes at 2 PM. Overall, Enterprise Rent-A-Car aims to provide excellent service and a variety of car options to fit any budget.
Reviews
I had my car vandalized and needed a new vehicle until repairs were finished. I had the unfortunate experience of coming to this shop. The store was in complete disarray as the employees didn’t seem to know what car was going to who. I had been shuffled around by 3 different workers, and ultimately taken out and shown a car. When I was shown they simply asked me to look the car over before having me sign on a pad without explaining what the signatures were for. They then handed me the keys. I only later found out they denied telling me of their protections for the car and instead forced me to use my insurance to cover damages. This is an entirely shade branch of Enterprise. I spent a week trying to get a hold of anyone in the office and had to call multiple times to speak to anyone in charge.
Manager Sean provides excellent customer service. Had an issue with another location and he helped find me a vehicle within minutes before they closed. IIaya literally got me in my rental within maybe 5 minutes. Quick and fast while still answering questions and going over any concerns. Will be using them in the future for any rentals.
This guy Matthew N. is their best representative. He took his time with me over the phone, even called an enterprise that I had an appointment at to change it to his location because that worked better for me. He is very patient, thorough, and friendly. 10/10 experience and I will be giving him a corporate review as well.
Very accommodating! They do pick-up and drop-off for you as long as you call ahead of time, so very convenient. I made my reservation online and when I got to the location I was in and out in only a couple of minutes.
By far my favorite enterprise that I have been to in MD. Everyone was very professional and friendly. They did everything they could to make sure I was satisfied with the vehicle. Both the check in and check out process was very quick and simple.
Very efficient and professional service. Nyah was great to work with. She picked us up from the Tesla body shop where we dropped off our car. She brought us to the Enterprise location and worked with all of our requests. She went above and beyond, and had a great attitude the entire time.
My rental was wrongfully towed from my residence and I had no warning it was going to happen on July 20th 2023. Enterprise and my insurance company had poor communication the entire duration of the claim. I am purposely being ignored and no one is contacting me about being able to retrieve my personal belongings. I was even charged monies that should have been charged to the insurance company and not me. I was treated like an ATM and not a customer with needs.
I was supposed to have a rental and on the day of my rental, I found out they didn't have a vehicle that I had reserved in advance available to me. I was not offered any alternative vehicle but was asked to pay more for a smaller vehicle if I still wanted a rental. Bad service and no apology or anything to make up for the situation. Won't rent at this location again.
I had my car vandalized and needed a new vehicle until repairs were finished. I had the unfortunate experience of coming to this shop. The store was in complete disarray as the employees didn’t seem to know what car was going to who. I had been shuffled around by 3 different workers, and ultimately taken out and shown a car. When I was shown they simply asked me to look the car over before having me sign on a pad without explaining what the signatures were for. They then handed me the keys. I only later found out they denied telling me of their protections for the car and instead forced me to use my insurance to cover damages. This is an entirely shade branch of Enterprise. I spent a week trying to get a hold of anyone in the office and had to call multiple times to speak to anyone in charge.
This guy Matthew N. is their best representative. He took his time with me over the phone, even called an enterprise that I had an appointment at to change it to his location because that worked better for me. He is very patient, thorough, and friendly. 10/10 experience and I will be giving him a corporate review as well.
Location
10216 S Dolfield Rd, Owings Mills, MD 21117, United States
Hours
-
Updating...
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